Austin was one of two people injured in Thursday's shooting when gunman Omar Santa Perez opened fire just after 9am.
Ohio Governor John Kasich ordered flags to be lowered in honor of the victims in Thursday morning's Fifth Third Bank shooting downtown.
Police made no mention of any search for a possible second attacker, but warned that the area would remain on lockdown as the scene was investigating.
"There's something deeply sick at work here, and we as a country need to work on it", Cranley said. "There were gunshots exchanged - at this point, the shooter is deceased". All four taken to the hospital had gunshot wounds, she said.
Also Thursday night, the "Cincinnati" sign on the Duke Energy Convention Center featured a special design with the colors of the city seal to honor those who were killed in the Fifth Third Bank shooting.
Almost three hours after the incident, several streets in downtown Cincinnati remained closed to traffic. Yudy Martinez Perez broke down in sobs when she learned her nephew was the shooter, the Cincinnati Enquirer reported.
He said a woman was also walking into the bank and people tried to get her attention but she had headphones on.
"So, a very horrific situation", Isaac said. He praised police and other emergency personnel, saying, "It could have been much, much worse".
Waller Austin said he learned his wife had been shot when a police officer who was with her called and told him what was going on.
Investigators say the shooting in the lobby and loading dock area of the bank located at 511 Walnut Street. Police say the suspect had never worked at Fifth Third and don't have any information linking him to other businesses in the building.
"And I'm thinking about how I can make a difference in the future", she said.
The mayor said the incident "is not normal, and it shouldn't be viewed as normal", adding the the United States is the only industrialized nation with frequent active shooter incidents. When the elevator doors opened, Hanson said her co-worker nearly stepped on a man's body.
The bank operates some 1,200 banking centers in 10 USA states.
Four officers then engaged the subject, shooting him through the glass window, Isaac said.
Cincinnati police block off streets near the scene of a shooting incident at Fifth Third Bank near Fountain Square. "I kind of got down on the ground and then all the cops started coming", witness James Walker told CNN affiliate WLWT.