It was worse than when he fled Vietnam.
That particular choice of words likely prevented Richard from becoming richer by several million dollars, something the infamous David Dao of "drag and drop" fame is eagerly looking forward to with his lawsuit of United Airlines.
The 69-year-old doctor's lawyers said he also suffered injury to his sinuses and lost two front teeth. He was discharged from the hospital late Wednesday, Demetrio said.
His daughter says the family was "horrified, shocked and sickened" to learn and see what happened. "We hope that in the future, nothing like this happens again".
Dao's relatives are focused only on his medical care, attorney Stephen Golan said.
In a letter to employees on Monday, Mr Munoz did not apologise to Dao and defended the airline's actions, saying Dao had been "disruptive and belligerent" in refusing to leave the plane when he was asked to by crew, leaving the staff with no choice but to call aviation security officers for help removing him.
The Aviation Department's roughly 300 officers guard the city's two main airports but are not part of the regular Chicago police force, receive less training and can not carry guns inside the terminals. She said a review of the operating procedures was already underway when the incident occurred. The four top-ranking members of the Senate Commerce Committee asked the airline and Chicago airport officials for more information about what happened. "No, not at all", Demetrio said.
Given the wide public outrage over the incident, Dao is in a strong position as he prepares to launch a legal action, lawyers who represent airlines and passengers said.
United CEO Oscar Munoz and the company called Dr. Dao on numerous occasions to express our heartfelt and deepest apologies.
Mr Callan said he had reviewed United's contract of carriage, the fine print that passengers agree to when they buy tickets. And so they start filling up those seats, and then whoever's left standing at the end, in most cases, is the one who's left out.
Dao's attorneys took the first step toward a lawsuit Wednesday, asking the Cook County Circuit Court for an order requiring United and the city to keep records from the flight, including video and cockpit records.
At the top of their list of questions is whether the airport officers had the authority to board the plane.
But it wasn't over, Fuller said. "He had an agitated ... look". Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. Three did, a fourth, Dr. David Dao, did not.
"It's an example of corporate bullying and no one likes a bully", said San Diego attorney Craig McClellan.
Paramedics boarded the plane once it landed in Calgary, the spokesman said. Additionally, it's unclear if the passenger-dragging incident will affect change throughout the industry, as airlines do not spell out these policies in their contracts of carriage, and neither American nor Delta responded to requests for comment on whether their policies would change to the Los Angeles Times. There was blood on the seats and on the floor, Fuller said.
By Thursday, United said it was neither of those things. He said as far as he could tell, no hazmat team was called to clean the blood and no effort was made to protect passengers when Dao returned to the plane, bleeding. Passengers said he hit his head on an armrest. "Unfortunately. we failed", he said.
I promise you we will do better.
Nothing more was said.
According to guidelines from the Transport Ministry, airlines must offer passengers an alternate flight and 20 percent or more of the flight's price.